It is GSS objective to be able to answer to any clients of the Airline, Airport or Tourism business communities  who wish to maximize its revenues, reduce its operating costs, improve its services and/or want to optimize an existing or up and running contact centre . Also, GSS’s corporate strategy consists in providing a 360° journey into the CRM world to cover up the full spectrum of any kind of client operating in our targeted markets.

GSS offering are as follows:

Revenue Generation such as lead generation, cross selling, leisure packages sale, loyalty program, reducing open order backlog and any other function related to revenue generation.

Front office activities such as Travel time table, Route Information, Credit/Debit card booking, Reservation, complex enquiry, corporate travel account management, irregularity information services, “Welcome Home”, crisis management or any other front office task within an Airline or an Airport without forgetting hotel chains.

Back office activities such as Ticketing, On-line Web user support, customer complaints, baggage claims, and any other after sales function.

Consulting services by GSS embraces many domains but will primarily be limited to IT and Telecom expertise ranging from IT auditing down to infrastructure organization in view of maximizing IT and Telecom contact center capital expenditures, revamping obsolete IT or telecom infrastructure in order to protect client investments. Also we can provid to our customers bespoke continuous improvement training programs.

System integration and development of CRM applications:

1. Customized application design, development, and system implementation.
2. IVR Systems upgrade.
3. Re-engineering, performance tuning and porting services.
4. Software packages & IT solutions .
5. Outsourced technical support.